Douyin Account Permanently Banned, How to Lift Real-Name Authentication

This guide provides a comprehensive solution for users whose Douyin accounts have been permanently banned but need to release real-name authentication credentials. We’ll cover the ban appeal process, real-name dissociation methods, and preventive measures.

Understanding Douyin’s Permanent Ban Policy

When Douyin imposes a permanent ban, it typically indicates severe violations of community guidelines such as illegal content distribution, fraudulent activities, or repeated serious offenses. The platform’s security system automatically links real-name authentication to the banned account, creating a binding relationship. According to Douyin’s official regulations, permanently banned accounts generally cannot be restored through normal appeals. The real-name authentication information remains tied to the banned account in Douyin’s backend database, which directly affects the user’s ability to register new accounts. This restriction stems from China’s internet real-name verification policies, where each ID card can only authenticate one primary Douyin account. Therefore, resolving this issue requires specific official procedures rather than simple self-service operations.

Official Steps to Release Real-Name Authentication

To formally release real-name authentication from a permanently banned account, users must go through Douyin’s official customer service channels. First, open the Douyin app and navigate to “Me” > “Settings” > “Feedback & Help”. In the account issues section, submit a detailed ticket including: 1) Original registered phone number; 2) ID card information used for authentication; 3) Ban notification screenshots; 4) A handwritten statement requesting real-name dissociation. The platform typically responds within 3-5 business days. If the initial application is rejected, users may need to provide additional evidence such as ID card front/back photos and video verification. For complex cases, contacting Douyin’s hotline (95152) and transferring to specialized account departments may be necessary. During this process, beware of third-party “account recovery” scams – Douyin never charges fees for authentication adjustments.

Alternative Solutions and Preventive Measures

If official channels fail to release authentication, consider these alternatives: 1) Use family members’ ID cards for new account verification (requires their full cooperation); 2) Apply for special industrial and commercial authentication if operating enterprise accounts; 3) Submit complaints to China’s Internet Information Office via the 12377 platform. To prevent future authentication lockouts: Always strictly comply with Douyin’s community rules; Enable secondary verification; Regularly back up account data; Avoid using plug-ins or unofficial third-party tools. For content creators, maintain multiple verified backup accounts. If authentication remains bound after successful dissociation, wait 30 days before attempting new registration to allow system updates. Note that released real-name slots may still show “bound” status temporarily due to data synchronization delays.

Releasing real-name authentication from permanently banned Douyin accounts requires persistence with official procedures. While success isn’t guaranteed, systematically following the platform’s protocols offers the best chance. Prevention remains crucial – maintain strict compliance with Douyin’s policies to avoid irreversible authentication lockouts that could permanently limit your access to the platform.